FAQ's
What if the item I have received is damaged?
If the purchased product arrives damaged, reach out to us within 14 days of the delivered date along with an image and your order number.
This can be sent to hello@harleyscompanions.co.uk.
What items are returnable?
Items in unused and sellable condition.
Items purchased within the past 14 days.
How do I ship items back to Harley’s Companions?
Please get in touch with us first before you decide to return an item.
hello@harleyscompanions.co.uk
How do I find products?
There are 2 ways to search:
By typing in a Keyword in the Search menu & clicking Go
By Category (eg Dog Collar, leads, toys etc).
How do I place an order online?
It’s easy. Each time you find an item you want to buy, simply click on the “Add To Cart” button and when you’ve finished shopping, go to the check out section and your order will be waiting for you to review. Once you have filled out your address and shipping information, simply click “Confirm Order” and your secure order is completed. It is that easy. No lifting, no trips in the car, no hassle.
Can I place my order by phone?
Of course you can. Simply call 07311 938308 and one of our customer service representatives will be happy to take your order. Our opening hours are Mon-Fri 9am-5pm.
If for some reason you can't reach us, please email us at hello@harleyscompanions.co.uk.
Once I have placed an order, how long with it take before I receive it?
We cover most areas of the UK. Please allow at least 2 -3 working days for delivery.
Some areas take slightly longer due to the postcode.
Can I cancel an order?
Yes you can as long as it has not been dispatched. Notify us immediately by email hello@harleyscompanions.co.uk. If you placed the order online using a credit card we will refund your payment back to your credit card.
If you’re order has been dispatched, you can return it but at your cost. We strongly urge you to use the original packaging we sent your order in. We will check that the goods have been returned in good condition before processing your refund.
Please get in touch for the return address as we have 2 locations.