Privacy Policy

Last Updated: June 2026

1. Introduction

Welcome to Harley’s Companions. We are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, subscribe to our newsletter, or contact us.

Business Details

Harley’s Companions
Immingham, Lincolnshire, United Kingdom
Email: hello@harleyscompanions.co.uk
Phone: 07510 589911
Website: www.harleyscompanions.co.uk

2. Information We Collect

We may collect the following personal information:

• Full name
• Billing and delivery address
• Email address
• Telephone number
• Account login details
• Order history and purchase information
• IP address and device information
• Website usage and browsing activity
• Information submitted through contact forms
• Marketing preferences

3. How We Collect Your Information

We collect information when you:

• Place an order
• Create an account
• Subscribe to our newsletter
• Complete a contact form
• Contact us via email or telephone
• Browse our website
• Interact with our marketing communications

4. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Deliver products to you
• Manage your account
• Provide customer support
• Process returns and refunds
• Respond to enquiries
• Improve our website and services
• Send marketing communications where consent has been provided
• Detect fraud and maintain website security
• Meet legal and regulatory obligations

5. Legal Basis for Processing

We process your information under the following lawful bases:

Contractual Necessity

To fulfil orders, manage accounts, and provide customer service.

Legal Obligation

To comply with tax, accounting, and consumer protection laws.

Legitimate Interests

To improve our services, prevent fraud, and maintain website security.

Consent

For marketing emails and certain cookies.

You may withdraw consent at any time.

6. Marketing Communications

If you subscribe to our newsletter or opt in to receive marketing communications, we may send updates regarding:

• New products
• Special offers
• Promotions
• Company news

We use Mailchimp to manage our email marketing communications.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

7. Payments

Payments made through our website are processed securely by trusted third-party providers including:

• Shopify Payments
• PayPal
• Stripe
• Apple Pay
• Google Pay
• Credit and Debit Card Processors

We do not store or have access to your full payment card details.

8. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and analyse website traffic.

Cookies may be used to:

• Remember your preferences
• Maintain your shopping basket
• Measure website performance
• Understand visitor behaviour
• Improve marketing effectiveness

We may use:

• Google Analytics
• Meta (Facebook) Pixel
• TikTok Pixel
• Shopify Analytics

You can control cookie preferences through your browser settings.

9. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

• Shopify
• Payment providers
• Delivery and courier companies
• Mailchimp
• Analytics providers
• Professional advisers
• Government authorities where legally required

We never sell your personal information.

10. Data Retention

We retain customer information for as long as reasonably necessary to:

• Maintain order history
• Provide customer support
• Meet legal and accounting obligations
• Resolve disputes

When information is no longer required, it will be securely deleted or anonymised.

11. Data Security

We take appropriate technical and organisational measures to protect your personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

13. Children’s Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Harley’s Companions
Immingham, Lincolnshire, United Kingdom

Email: hello@harleyscompanions.co.uk
Phone: 07510 589911

15. Complaints

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)

Website: www.ico.org.uk
Telephone: 0303 123 1113

16. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and become effective immediately upon publication.